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This page contains an outline of
my sales
and service polices.
Mistakes
 | Mistakes, we all make them. They say it's part of
the human experience, being imperfect, to err is to be human. Well I don't
know about all that, but I do know that I make mistakes every day whether I
need to or not. |
| If you should receive an
item you believe is incorrect or defective, don't panic,
don't get upset, just contact me calmly and we'll work out a solution.
I think you'll find me to be fair.
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| If the reasonability of a
mistake falls to me, rest assured I will do all that is reasonably possible to make things right.
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| Also keep in mind that it is your responsibility to be sure you
are supplying accurate information, and that the item ordered will correct the diagnosed
problem. I'm happy to correct my mistakes at my expense, but probably won't
be quite so willing for yours. |
Returns
| All returns must be pre-approved by Durfee Coin-op, made within 30
days of purchase, in original condition and with credit card slip.
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| Electronic / Electrical items are
non-returnable. |
| Returns that do not meet these parameters will not be
accepted. |
| There is a 15% restocking fee on all returns that meet the above parameters,
except for in-house mistakes (no charge if within 30 days). |
| Shipping
charges are non-refundable. |
| You are responsible for returned items. Please be sure to insure and carefully
re-pack goods. |
Electrical / Electronic items
| Electrical / Electronic goods are sold "AS-IS" and cannot be returned.
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Motors (except animation), coils,
relays and transformers
are checked for basic operation before shipping.
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| Animation motors are sold completely as-is. |
| Motors are tested to be operational and for normal current draw.
Specific RPM is not checked or guarantied.
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| Speakers are tested under light load only. They are not guarantied at
jukebox volumes. |
| I do not test
or service amplifiers, receivers, tormats, black boxes or other such goods
before they are shipped.
Only the transformers are tested. |
| If an item needs repair or service, that
responsibility falls to the purchaser. Even if an item is sold as "known
working" it does not carry any guaranty. |
| Cartridges are tested before shipment, you will
not receive a DOA |
| Tubes are not included except in some cases
with complete
jukeboxes. |
Cosmetic Items
| Buttons and title holders: Expect color variation. All plastic fades
and yellows at different rates. Typically I can get close, hopefully within
a few shades, but in general not prefect. If color match needs to be
dead-on, make that known up front. |
| Chrome trim: Pieces tend to dull and pit at different rates. I always
send the best condition piece/s I have. |
| Aluminum trim: polished or anodized aluminum has it's own issue's, it
fades, dulls and gets scratched easily. It's nearly impossible to find
prefect or anything even close in aluminum trim. Dome frames are especially
difficult items to find without scratches, nicks or a broken corner screw,
expect flaws. If your fussy, make it known. |
| Glass: Glass with silk-screened artwork tends to yellow and sometimes
slightly fade. I also lifts, flakes and gets scratched, I try to described
each piece as best as possible, but you should expect some small flaws. |
| Plastics: As with the above items, you can expect some color variation.
Plastic, and especially early pieces tend to wrap and /or shrink slightly.
Expect some variation from piece to piece. |
| All in all, what you receive will be the best product I have on hand at
the moment. As with all used items, there are going to be subjective
opinions, but overall I will only ship what I feel is decent and useable. |
Damaged items
| If you should receive a damaged item, notify Durfee Coin-op
immediately. (Within 5 business days of receipt) |
| Until you have done this, do nothing else. |
| Damaged goods cannot be returned
nor claims filed until Durfee Coin-op has been notified.
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| Return of damaged items is required in most
cases. |
| Durfee Coin-op will handle any and all processing of claims with
UPS. |
| You must retain all packaging and packing materials. |
| Failure to follow this procedure will make you ineligible for a refund /
replacement. |
| Damage claims with the US Postal service will be handled by the
customer. |
| All items shipped with UPS are insured
automatically. |
| Items shipped with the post office are not. If
you don't specifically request insurance, it will not be included. Customers
outside the US take note! No insurance, no coverage. |
Overall Parts & Equipment Policy
| Due to the nature of used parts and equipment, I do not offer any
type of warranty or guaranty. This also applies to parts and equipment sold
in "Known Working" condition. |
| Parts and equipment are purchased and
used at the buyers risk. |
| Durfee Coin-op is not responsible in any way for any and all
damages that may occur from any part, item or equipment sold. |
| Vintage parts and equipment are unpredictable due to their
mechanical nature. It
is the buyers responsibility to insure their condition to be safe and
reliable before putting any item
or equipment into use. |
| It's also the buyers responsibility to perform any and all
required service or repairs to bring such items to safe operational status,
BEFORE putting them into service.
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| All parts and equipment are sold as-is. Always
assume they are a starting place for your repairs and will need reconditioning
before use. |
| The terms "Complete" or "Whole" are relative, they
are meant to imply a basically intact unit, but by no means to infer
completeness of 100% on any item. Old jukeboxes and equipment are by nature
typically missing something and often several items. This is the nature of old
& used parts and machines. |
Items, Parts & Services we don't offer
| Cash doors do not include locks or keys |
| Cabinet locks do not include keys |
| Cartridges do not include needles (I don't carry
needles, sorry) |
| I don't guaranty the operational status of used parts
or equipment |
| I do not offer any repair or rebuilding services |
| I only sell parts for jukeboxes |
| I am not a tech help support line. I cannot and
will not try to diagnose your jukebox troubles. If time permits, a little
advice maybe now & then... |
| I do not sell new or reproduction parts. This includes; cabinet
keys, cashbox locks, cartridges, needles, bulbs, ballast's, belts, fuses,
records, title strips and a few other related items |
| For help with repair services, new parts or non-jukebox parts
please click to my Links
page |
Jukeboxes, Wallboxes and other "Whole" Equipment
| I do not guaranty the operational status of Jukeboxes, Wallboxes,
Remote Speakers or other "Complete or Whole" Equipment. |
| This applies to all equipment. Whether sold in "working" or
"as-is" condition, it does not carry any type of warranty/guarantee. |
| The terms "Complete" or "Whole" are relative, they
are meant to imply a basically intact unit, but by no means to infer
completeness of 100% on any item. Old jukeboxes and equipment are by nature
typically missing something and often several items. This is the nature of old
& used parts and machines. |
| Due to the Rube Goldberg nature of Electro-Mechanical equipment, it's tendencies
to side with Murphy's Law, coupled with shipping and it's bumps and
vibrations, I cannot offer any such guaranties. |
| I do not offer repair or restoration services. Most machines are not
tested or even plugged in. Time does not permit me to check each and every
machine. In some cases, common sense prevents it... |
| This is a wholesale operation. To offer the lowest prices, machines are
sold with as little involvement as possible. I cannot offer the amenities of
a retailer and sell at wholesale. |
| If your not a do-it-yourself type person or don't have a local mechanic, this
may not be the place for you to buy such equipment. You're
probably getting the
point by now... |
Overall service policy
| If you have a problem with a part please feel free to contact
me. I am here to help and want you to be satisfied with your purchase. I am always happy
to work with my customers to overcome problems, "Within
Reason".
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| Please try to be nice, I'll do
my best to return the favor.
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Jukeboxes, Jukebox parts and their related items are all we do, and
what we do best! Try us and you'll see.
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This site maintained and patrolled by john durfee