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The following information is
provided for my customers located outside the USA.
Also visit my Policies page for more details.
Payment
 | I offer the use of Visa, MasterCard, Discover and American
Express credit cards. You may also use any of the following:
US cash funds or wire transfer (additional fees
apply). |
| Sorry, no Western Union, non-US money orders, checks
or PayPal. |
Wire / Bank Transfers
| Wire transfer are always welcome, my transfer information is available
on a by request basis. In many cases it is the preferred method over a
credit card, and is required on purchases over $500. |
| Please be aware, all wire transfers do incur an intermediary fee,
whether your sending $50 or $5000, a fee will be charged by the bank that
handles the transfer from your bank to mine. You will need to add a
slight amount to all wires to cover these fees. |
| On transfers for less then $500 the amount is
$15, when sending amounts greater then $500, a fee of $20 is charged.
The money for this fee is subtracted directly from the
total you send, so be sure to include adequate
funds so that the correct and full agreed amount arrives. |
| Wire transfers take 3
to 7 business days to arrive. |
Shipping Options
| The most economical way to ship out of the USA is though the US Postal
Service. |
| US Post - Surface:
As of May 14th 2007 the US Postal service has discontinued the Surface/Economy
mail option. |
| US Post - First Class /
Air mail:
Available on packages up to 4 pounds weight. Expect a typical delivery time of
5 days to several weeks.
Insurance and tracking are not available for Air-Mail shipping.
If you select First class mail service and your order is delayed or lost there
will be no tracking or insurance. The post office does not return
undeliverable mail when sent first class service. You,
the customer, assume 100% of the risk in exchange for the cost savings.
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| US Post - Priority Mail:
Available on packages up to 44 pounds, average delivery time: 5-24 days, but
I have seen cases of 2 to 3 months. Insurance is available for Priority mail, tracking is
automatically forwarded via email when your order is processed by the US
postal service. Keep in mind, even through you receive a tracking
number, USPS does not offer real time tracking service! All Priority mail shipments include at lest some insurance, if
you want your order insured in full, you must make a clear statement of
request on the order form. |
| UPS: (at roughly
double the cost of the US Post) takes 2-5
days. Orders shipped with UPS can be traced quickly by phone or Internet.
Take notice, UPS is very expensive, if your not ready to spend a lot of money
on shipping, please don't ask for a quote. |
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I do not third party bill UPS charges, if you would like to use your own
number account to cover shipping, you must issue all paperwork and pre-paid
tags. |
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FedEx and DHL services are not available from my location. If you wish to use
either of these services, you will need to make all arrangements for
pick-up and make payment in advance. |
| A slight packaging charge
does apply
to all orders. |
| Read more about the US postal system and their
services:
http://www.usps.com/mailpro/2008/septoct/page7.htm |
Insuring Shipments
| Packages will be insured only
if requested. If you want insurance, be sure to let me know in writing when you place your
order. The cost of insurance is very reasonable, around $2.50 per $100.00. |
| Insured amount may not exceed the actual amount declared on the
customs form. |
| The Postal service does not offer insurance on Air Mail/First
Class mail service. |
Declared Amount
| All sales shipped outside the USA must have a customs form
attached. This form requires a description of goods and dollar amount. All items will be checked off
as "Commercial Goods", listed as "Used Parts" and dollar amounts will be
actual. |
Damaged, Lost items and orders
returned for non-receipt or non-deliverable
| Once your order leaves my hands it is now the shipping agents responsibility. In the
event of a loss or damage, it will be the customers responsibility to file any claims.
Durfee Coin-op will not be held liable for damaged or lost goods and will be unable to
help beyond offering tracking numbers or copies of customs forms. |
| I strongly recommend
insuring orders and shipping Priority mail. This will
provide a means to track a lost shipment. Without insurance, nothing can be done.
Insurance
is automatic with UPS. |
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The last word on travel times for
export orders.
Even though all export orders
are shipped via airmail, and while most orders will arrive within a week or
two, there are going to be cases when delivery times will run much longer. I've
even had a few cases when it's taken over 3 months. The
reasons for delayed and returned shipments are typically incorrect or incomplete
addresses or very often the customs office in the customers own country. What
can do done about this? Well outside of being sure you are supplying accurate
information or writing your government, not very much. When
placing your order understand that
once I hand your goods over to the postal service I have no control over when
it will arrive. There is no way to track airmail packets, and even the tracking
for priority mail isn't very good. There's just no way for me or anyone to know
when your order will arrive. These are just the simple facts (and risks) of export shipping. If
your not comfortable with them, then I'd say either upgrade to the next level of
shipping or simply don't place the order. On
the other hand, these problems are actually quite rare. In over 20 years of shipping parts I've never had an order
lost. So far they have all surfaced at some point. But I feel it's only fair
that I explain the facts before you make your purchase with me. So if your order takes longer
then you would like, please try to be patient. I've done all that is possible to
get your goods to you quickly, and now all you can really do is wait, wait and wait a little
more. An outline of typical delivery times
by Country/Region
Canada: 5-18 days typical, delays are rare. UK:
5-21 days typical, but England is also the most problematic for address problems
causing delayed and returned orders. Extended delivery times are possible, but
not as a rule. France, Netherlands, Germany, Switzerland
and surrounding Western European area, Few problems, 5-21 days typical,
Occasional customs delays in France. North countries
(Sweden, Iceland, Finland and so on): Few problems, 5-21 days typical. Mediterranean:
(Spain, Italy, Greece) Expect slow delivery, while many orders have arrived
within 2 weeks, it's not uncommon for the customs office of these countries to
cause delays of 2 to 3 months. Western Pacific (Australia,
New Zealand and Japan): Typically very good with 5-21 days times.
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This site maintained and patrolled by john durfee