International

Durfee Coin-op, Headquarters for the Jukebox Do-It-Yourself Enthusiast!

The following information is provided for my customers located outside the USA.

Also visit my Policies page for more details.

Payment

	I offer the use of Visa, MasterCard, Discover and American Express credit cards. You may also use any of the following: US cash funds, Travels checks or wire transfer (additional fees apply).
	Sorry, no Western Union, non-US money orders, checks or PayPal.

Wire / Bank Transfers

	Wire transfer are always welcome, my transfer information is available on a by request basis. In many cases it is the preferred method over a credit card, and is required on purchases over $500.
	Please be aware, all wire transfers do incur an intermediary fee, whether your sending $50 or $5000, a fee will be charged by the bank that handles the transfer from your bank to mine. You will need to add a slight amount to all wires to cover fees.
	On transfers for less then $500 the amount is $15, when sending amounts greater then $500, a fee of $20 is charged. The money for this fee is subtracted directly from the total you send, so be sure to include adequate funds so that the correct and full agreed amount arrives.
	Wire transfers take 3 to 7 business days to arrive.

Shipping Options

	The most economical way to ship out of the USA is though the US Postal Service via Air Mail or Priority mail.
	US Post - Surface: As of May 14th 2007 the US Postal service has discontinued the Surface/Economy mail option.
	US Post - Air mail: Available on packages up to 4 pounds weight. Expect a typical delivery time of 5 days to several weeks. Insurance and tracking are not available for Air-Mail shipping.
	US Post - Priority Mail: Available on packages up to 44 pounds, average delivery time: 5-21 days, but very often longer. Insurance is available for Priority mail, tracking is not "real time" and often offers very little information.
	UPS: (at roughly double the cost of the US Post) takes 2-5 days. Orders shipped with UPS can be traced quickly by phone or Internet. Take notice, UPS is very expensive, if your not ready to spend a lot of money on shipping, please don't ask for a quote.
	I do not third party bill UPS charges, if you would like to use your own number account to cover shipping, you must issue all paperwork and pre-paid tags.
	FedEx and DHL services are not available from my location. If you wish to use either of these services, you will need to make all arrangements for pick-up and make payment in advance.
	A slight packaging charge does apply to all orders.

Insuring Shipments

	Packages will be insured only if requested. If you want insurance, be sure to let me know in writing when you place your order. The cost of insurance is very reasonable, around $2.50 per $100.00.
	Insured amount may not exceed the actual amount declared on the customs form.
	The Postal service does not offer insurance on Air Mail service.

Declared Amount

All sales shipped outside the USA must have a customs form attached. This form requires a description of goods and dollar amount. All items will be checked off as "Commercial Goods", listed as "Used Parts" and dollar amounts will be actual.

Damaged or Lost items

	Once your order leaves my hands it is now the shipping agents responsibility. In the event of a loss or damage, it will be the customers responsibility to file any claims. Durfee Coin-op will not be held liable for damaged or lost goods and will be unable to help beyond offering tracking numbers or copies of customs forms.
	I strongly recommend insuring orders. This will provide a means to track a lost shipment. Without insurance, nothing can be done. Insurance is automatic with UPS.

The last word on travel times for export orders.

Even though all export orders are shipped via airmail, and while most orders will arrive within a week or two, there are going to be cases when delivery times will run much longer. I've even had a few cases when it's taken over 3 months. The reasons for delayed and returned shipments are typically incorrect or incomplete addresses or very often the customs office in the customers own country. What can do done about this? Well outside of being sure you are supplying accurate information or writing your government, not very much.

When placing your order understand that once I hand your goods over to the postal service I have no control over when it will arrive. There is no way to track airmail packets, and even the tracking for priority mail isn't very good. There's just no way for me or anyone to know when your order will arrive. These are just the simple facts (and risks) of export shipping. If your not comfortable with them, then I'd say either upgrade to the next level of shipping or simply don't place the order.

On the other hand, these problems are actually quite rare. In over 20 years of shipping parts I've never had an order lost. So far they have all surfaced at some point. But I feel it's only fair that I explain the facts before you make your purchase with me.

So if your order takes longer then you would like, please try to be patient. I've done all that is possible to get your goods to you quickly, and now all you can really do is wait, wait and wait a little more.

An outline of typical delivery times by Country/Region

Canada: 5-18 days typical, delays are rare.

UK: 5-21 days typical, but England is also the most problematic for address problems causing delayed and returned orders. Extended delivery times are possible, but not as a rule.

France, Netherlands, Germany, Switzerland and surrounding Western European area, Few problems, 5-21 days typical, Occasional customs delays in France.

North countries (Sweden, Iceland, Finland and so on): Few problems, 5-21 days typical.

Mediterranean: (Spain, Italy, Greece) Expect slow delivery, while many orders have arrived within 2 weeks, it's not uncommon for the customs office of these countries to cause delays of 2 to 3 months.

Western Pacific (Australia, New Zealand and Japan): Typically very good with 5-21 days times.

Faxing

	Fax (001 978 544 8250) is available Monday -Thursday 10-3 EST by request only. I no longer have a ready fax machine online.
	When faxing, it's best if you send typewritten copy. If not, please print large and clearly, especially your name, address and complete email address.
	Important! Always send a follow up email to any faxes so I may reply to you.

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