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Our typical satisfied customer... This can be you!

Len: Good Friend, Mad Irishman and Very Happy Customer

Below are a few of the letters which have been send in by my customers, regular folks just like you. These are presented as they were received in each person's own words. 

John,

Thanks for the pilaster and the tone arm cap. You shipped the stuff on Monday, and I think I had it here, in St. Louis, MO. on Wednesday of
the same week. Great prices on hard to find stuff. You are not a price gouger........Not getting bent over for a hard to find part makes a difference
in this hobby. It makes it a little more fun.......................Scott
 

Just wanted to let you know that the part fit perfectly and our juke is up and running for the first time in 20 years. My 2-1/2 year old just loves the old 78s and has been singing "C'est Si Bon" by Edith Piaf all week. A memory I will never forget. Thank you so much.
Amy

John,
 
I received the 2610 wurly selector assy today, GEEZ you are fast.  I ordered that part just 2 days ago.  It worked just fine.  With this kind of service, I will definitely continue to do business with you.
 
Bryan Shaw
 

Hi John, the parts were right on the money. Thanks for your good service and quick shipping as well. regards, 

Justin Shetler

Thanks John.
Very prompt service. Received the order on Thursday....I wasn't expecting
the parts to look new. I'm pleasantly surprised and anxious to start
putting the " old " boy back together. Thanks again for the reasonable
prices, fast service, and condition of parts.

Regards,
Tom Hanford

Here's an especially flattering email...

Part1: 

Good Lord that was fast John!  Got it yesterday.  PERFECT!

Thank you oh guru of the jukebox parts.  (bows humbly)  LOL!

Have a great weekend.
Alan

And part 2 after asking if I could use the above email on site....

LOL!!  Of course you can.

Your honest.  You go over and beyond what's required like sending pictures to make sure every detail is not overlooked.  You don't get that kind of service and friendly knowledge much anymore.  And dealing with used parts, you just never know what you are going to get from most places.  If you are not physically there looking at it, it's a pot luck when it comes in the mail.

I've bought a few things from you over the years and usually when you say, "I'll warn you.  It's rough."  I've usually seen rougher and it really isn't that bad.  I'm sure there are some pure people out there that have probably raked you over the coals, but my experience with you has always been just exciting and great!  I'm always amazed this stuff is still floating around out there.  I tackle the mailman when I see the boxes arrive.  LOL!

I'd love to come tour your building but after scrapping my teeth up off the floor, you'd probably never get me out of there.  LOL!  I so would love to restore jukeboxes but you can't make a living out of that anymore.

You do good John and maybe people don't tell you that enough.  Even those, like myself, that don't always know the proper terminology, you don't talk down or dog them for not knowing.  You'd be surprised how much you get that in the world! If you can't quote the actual part number and page number in the service manual by memory then you are an idiot.

I appreciate what you do and I tell everybody that needs parts to contact you first.  You know EXACTLY what you have in stock and the response time is just super fast.  The shipping is just super fast and I've only known you to be very fair in pricing on everything.  You do know you're not allowed to retire don't you?  LOL!

Alan

Hi John 

Thank you for the manual & fantastic service. If you where just down the road I'd be lost for hours in your warehouse.

Hello John

The Seeburg AY 160 has arrived safely here in Sweden. Looks great! Thank you very much for a first class deal in every aspect!

Best Regards

Items received today --- Thank you; they are excellent and if you ever need a reference  let me know.  Your company is great.  

John,
I just wanted to say thank you, I installed the part and now my jukebox is
playing better than ever. I would defiantly come back to you for parts in
the future. Thank You so much!

Sincerely,
Zach Volkman

John,  

I received my order for the AMI Rowe pre amp yesterday and installed it. Thank you so much for the prompt delivery, next day, and the product. My jukebox hasn’t sounded this good in years!!!!!  

Respectfully,

John Mullen

Hey John,
Received the parts you shipped today, they are EXACTLY what I needed to
complete my Wurlitzer model # 3260!!!!!!  THANK-YOU very much for your help and
prompt attention. You definitely have my future business.
                                                                       
Thanks again                                                                      
Scott Farquhar

Hi John,

I just wanted to say thank you for the wonderful service. The product is great and the shipping was amazing. Thank you for your great service. It is appreciated! Have a great holiday weekend...

John

I have to say you out did yourself. I spoke to you on Thursday at around 3pm for the AMI Gripper. I didn't want to overload you knowing you were leaving for vacation the next day. You insisted on my giving you the info and said you would put it in the mail before leaving. Well, on Fri at about 12 noon the bell rings and a package is delivered. Wondering what the heck this package is, [are you sure you don't live around the corner from me?? ] It took ME longer to install the part than it did to get it delivered

Thanks

Richard

Hello John,

I've fitted the amp to my Rockola 404. Had to replace a couple of valves plus a new cartridge, stylus and tone arm wire. It now rocks and rattles the windows.

You've got an Aladdin's cave of jukebox's together with great way of doing business. it was great to be let loose among the jukebox's to help myself.

Thank you very much and best regards,

PS - I'll be back.

John - received the clutch, thank you for the prompt
shipping!  It works fine and I hope to finish this
Seeburg library unit soon.  Will be in touch for more
parts.  

Have a great day!

Jimmy Day

Hi John,

Just wanted to let you know I was real happy with the wallbox I
received. Your attention to detail shows it's obvious you take great
pride in your work. The unit you sent me is my first step in setting up
a system using CDadapter's interface with a CD disk changer.

I look forward to doing business with you in the future.

Thanks again,
Kurt Paulsen
 

John

It's really been smooth doing business with you -- I had a bad experience on
Ebay, so I opted for a legitimate business and I'm glad I made that
decision. 

Thanks,
Frank
Modesto, CA

Hello again John.

Covers received safe and sound today. Fantastic...well pleased. Thanks for the fabulous service you have provided and, who knows, I may need something else in the future. You, sir, are a 'diamond geezer'.

Best regards

Hi John!

I just wanted to tell you that the parts you sent arrived today. Thanks a lot for the fast and reliable service! I'll recommend you to everyone who needs juke pieces!

Best greetings from Luxembourg!

Thierry

Thank you, Mr. Durfee for making a dream come true!!!!!!!  The motor we ordered from you was an answer to prayer.  My husband worked all day New Year's day on our  Wulitzer 1100, which belonged to my parents, who are both deceased, and about 5:30 that afternoon it began running perfectly!!!!! I am so excited because we wondered if it would ever work again!!! Thanks for the good work you do in helping to restore the old masterpieces!!!  I can never thank you enough for bringing back happy times in the past, as my brothers and I sat with our parents and listened to the old 78'S on this beautiful machine!!! 

Thanks again,

John,     

                   
Just received the optical switch for my Rowe R-90.
Thank you for sending it already mounted on the arm.
Installed in two minutes, works great.
Thank you for the great service.

John 

Order received,   exactly what was needed, thanks so much for the great service and help !!   Until next time 

Goods received, fitted in 2 minutes, great. We met face to face some years ago at the show in  Rosmalen, Holland. I still have that parts I bought from you then as well! It's always good to know you're dealing with a professional when you are sending money to other parts of the world, or in your case 'Galaxy'...

 Thank you,

Just wanted to let you know your service was great! My juke was up and running minutes after I opened the box, thanks.

John:

Just wanted to say thanks for all your help.  The juke and records arrived yesterday without incident, and in good working condition.  I know I have some cosmetic conditioning to work on, and I’ve got a service manual on order…so, I’ll be back!

John-
I just wanted to take the time to thank you. You not only shipped me the parts to fix my Juke (A leaf-switch stack and 5-pin coin unit plug), but did it with decent looking stuff from a "Junkyard" of parts, and charged a great price. 

Believe me, it's not the only thing my 201 needs. I WILL not only be back, but I'll also be calling you for parts for my buddies 222 that we are restoring together! 

You've won a customer, and a whole heck of a lot of referrals! 

Thanks again,

Andy Broczkowski

Dear John

I wanted to let you know that I received the popularity meters for my
Wurlitzer.  I installed them, which is itself quite an undertaking - 50
small bolts, washers, and nuts!

In particular a big thank you for the efficient, speedy service.  I wasn't
expecting the additional hardware, but you took the trouble to include
nuts, bolts, washers, and the 'e' shaped joiners.  Add to this a reasonable
price and you have clearly provided level of customer care that one seldom finds these days.

Sincerely,
Mark Addleson
Centreville, OH

Hi, the coin chute arrived and Hooray! It works again. You'd never think
someone would be so excited to put money in a machine.

Thanks for your help, I'll keep you in mind for future needs on my Seeburg LS-1.

Thanks,
Chris Courson
Williamsburg, VA.

Hello, I received the Stepper today.  I will definitely order from you again - honest and fast shipping - can't be beat!  

Sheldon Breaux

John,

Received the mech motor yesterday. It works! The old one had trashed
final reduction gear shaft holes, so it had extra friction.
Machine is running quite smoothly now (for one that's played 1/2
million records, at least). Thanks again!

HELLOOOOOOOOO John!!!!!  Received the parts Yesterday, Thanks for the
help!!!!  Your a fine gentleman and a very good judge of prune juice.

Dennis Starrine

Saludos.

The package that I ordered from you arrive safely at my home
in Santiago the last week.

The parts are great and I noticed that you really took care on the
packing.

Thanks a lot, you really bring first class service.
I still need some other parts, when I have the complete list, I will
send you another email. 

( Las partes que ordene llegaron la semana pasada a mi casa
 en Santiago, Chile. Muchas gracias por todo, Ud. presta un servicio
 excelente y mas que de primera clase. Se nota que Ud. puso extremo
 cuidado en el embalaje. Incluso Ud. puso "used parts", asi que no me
cobraron
 impuestos en la Aduana. Aun necesito algunas partes mas, cuando
tenga la lista completa se lo hare saber en otro mail.
 Le recomendare su excelente servicio a otros. )

Francisco X. Suarez Cucurella, Santiago, Chile

John

The 6000-6002 manual arrived for my Seeburg HSC and is perfect!

I have not removed the player from my van yet, but think I have already
found the problem.

Thanks for your help and fast response.  Nobody else in the business I
contacted even replied!

Allen Miller Glastonbury, CT.

Ron Krokonko

Dan Bendixon

Hi John !

I want to say thank you for your good work crating the Wurlitzer 2304 we bought from you recently. It arrived in great Shape!

John's services are unparalleled. Quick prompt replies to e-mails. Excellent descriptions of products, and I'm not a "no-it-all" attitude. I've always been satisfied with all items purchased and all inquiries. I am always referring others in need of parts. 

Thanks John

I would just like to say that my recent purchase from John Durfee has been very helpful and rewarding. My initial inquiries on his web site were promptly answered and when I purchased a coin mechanism for my AMI D-80 from him and found it to be missing  a part, John was more then happy to hunt it down for me at no additional cost. It is nice to know that there are still honest people willing to help. Thanks John.

John:

I wanted to offer a BIG THANKS to you for helping locate a critical
part for my Seeburg V that I'd all but given up hope of finding.  You truly
are the largest juke box parts supplier in the universe.  And, although this
is my own biased opinion, I think you provide first-class, unequaled
customer service.  This not only because of your knowledge of almost every
conceivable jukebox ever made, but also because of your responsiveness,
willingness to take the time to answer questions, and your helpfulness in
offering problem solving suggestions.  There is no better place on this
planet, or any other, to go for juke box parts.  It continues to be a real
pleasure to do business with you, and I look forward to doing lots more in
the years ahead.

I have purchased parts from Durfee Coin-op on four separate occasion's. I have never been disappointed in any part purchased. Parts were  never miss-represented with regards to condition and/or suitability. More importantly, all parts came shipped in such a way that you would have thought I was receiving fine crystal. Even the most fragile pieces were very carefully packed. I was always warned in advance when a part would be difficult to ship and that it's condition upon arrival might be less than ideal, but everything arrived just fine each time.

John is a consistently a reliable source for quality parts. His inventory of parts is beyond what anyone has attempted to accumulate in the past. He describes them honestly and prices them fairly. I have been in this business over 10 years and have had dealings with good and bad. Durfee Coin-op is in my top 5. Thanks for the excellent service in the past John.

Hi John, I got my parts today that were ordered yesterday, they are great! Thank you!!

This is not a "testimonial"....but, your service to me has been exceptional. I do jukeboxes as a hobby, so I don't have to profiteer on everything I do, but I have to keep costs in control. Your service, again is exceptional, considerate and caring. What else can a customer except from any vendor, especially a vender doing what you do. Thanks for your service, so far. And no I don't except special consideration because I've written this, just keep doing what you do.