Inquiries

Durfee Coin-op, The Ultimate in Recycling for 30 Years!

This is the info I need to help you...

Make
Model
Parts Needed (Be descriptive & include clear pictures when possible)
Review the Policies page Customers outside the US review the International page
This one should be easy, just like mom said, Always be polite!

Here's the same list in a little more detail...

The Make: This would be something like: AMI, NSM, Rowe, Rockola, Seeburg, Wurlitzer...

The Model: Each machine has it's own specific model number or name (Sorry, "Select-O-Matic 100" isn't an actual model designation). If you don't know it, look on the back of your juke. There should be an ID plate, on it there is a space with the model name (Something like: HF 100-G, MM3, 1465 or E-120). Don't worry about anything else on the tag, serial numbers have no bearing, and don't bother looking inside the machine, if your juke still has it's tag, it will be on the back. If the tag is missing, send a picture of the juke, I'll ID it.

Parts Needed: Please, if at all possible, know what you need before contacting me. Despite what most people think, there isn't a large staff waiting to help you trouble shoot your juke, figure out it's current or future market value or what this thingamajig your after is called. Truth be known, there's no staff at all, just me! So you really need to try and have it all sorted out beforehand. If that can't happen, then just say up front, I don't know what the thing I need is called and see if you can send a picture of the item. And again, no trouble shooting or appraisal questions please...

95% of all order problems are directly related to incorrect or vague customer supplied information. Take your time to investigate what's needed and accurately described each item. Remember, I can't see what your working and must rely on you.

Once you have things figured out, get a list ready. If you have a manual, PLEASE include all of the following:

	Page number
	Item number
	Part number

Regular descriptions like "I need the arm that picks up the record for my Rowe JAO", are okay. Or you can also say it like this "part needed, Rowe JAO, Record transfer arm, page 7-31, item #112, part #301-07891". Either way is fine...Email is always the best method of contacting me.

Pictures are a great way to communicate, it saves time and trouble and cuts down the chance for a miss-description resulting in an incorrect item being sent. Feel free to send one or two pictures of the actual item you need.

Here's a few tips: Send nice clear close-up photo's, clearly mark, circle or somehow indicate the part needed. Try not to send super high or low res photo's. Hazy, low light cell phone pictures are seldom of much use. Do not send pictures as attachments or zips and/or doc's, instead just paste them into a plain email.

Keep it Short and Direct: Please keep your e-mails (which I greatly prefer over calls) and ESPECIALLY PHONE CALLS down to just the business at hand, jukebox parts. Hey, we all love to talk and no one more than me. BUT! this just isn't the time to discuss your latest gem, it's value and your plans for it. Maybe we'll get together for a beer sometime...

In all seriousness, phone calls do take up tons of time and slow everything down. Checking your requests and getting orders shipped takes time, time that chatting cuts into... Being a one-man show there just isn't enough time in the day, so please bear with me here. Do your best, I'll do mine.

Policies: Please review my Policies page. Know what the terms are before you buy. I have everything outlined in plain English for all to read. I try to be fair to everyone, that includes both you and me.

Be Polite: In all cases be nice and I'll try my best to return the favor. Rude and ill-mannered people are not welcome here.

Remember! This Stuff is Used! The parts and equipment are dirty, greasy, out of adjustment and probably in need of some repair. I don't do that part, you do. That's what the hobby is all about, doing it for yourself. Everything I sell is usable, which is not the same as ready to use. If it needs work, and most of it does, that's your job baby.

If you're not sure, ASK! But ask before you buy.

Other interesting and important facts!

I do not offer a catalog or listing of the inventory. There's just no way possible to offer what I might have in stock for a specific machine. Every request is checked by hand one order at a time the old fashioned way. Just submit a list of wants as detailed above. When I receive it I will check stock and get back with price & availability.

If you want a quote for shipping, be sure to include your zip code or country if outside the USA, Keep in mind that it's hard to give a quote unless I know exactly which items you will be purchasing. Weight and size make a huge difference. One item more or less can make a radical change in pricing. Shipping quotes are approximated, expect some variation.

	If you need new parts like records, title strips & light bulbs visit the Links page.
	If you need needles, cartridges, drive belts, grommets, gas springs or cabinet keys visit my www.needles4jukeboxes.com site.
	Want more info about Shipping? Click Here!

What about payment??

All orders must be pre-paid. Sorry, no COD's or billing.

I accept Visa, MasterCard, Discover and American Express. You can order with your card right on site! Just click the "Place an Order" button at the top and bottom of any page.

You can also pay by check, travelers check, money order, US cash funds or wire transfer, (Sorry, no PayPal) as long as you pay in advance. If you're mailing in payment be sure to include a note detailing your purchase and your full street address along with daytime phone.

PO Boxes are OK in some cases, but always include your street address as well.

Durfee Coin-op mailing address

If you are ordering from outside the USA please read the International page.

Click Here to request Jukebox Parts